The Grievance Redressal Committee was formed to investigate student complaints. The Grievance Redressal Committee attempts to address students' problems and complaints, whatever the nature of the problem. The Grievance Redressal Committee will investigate the complaints and suggest the final action that will start at the institutional level to fix them. Any student can communicate with the committee members if they have any complaints regarding academic and non-academic matters and the committee will take the necessary measures.

Objectives:

• Provide a support system for students to address their complaints.
• Initiate protective measures to address student complaints.
• Analyze the complaints and acknowledgments of the affected students and take action with the relevant authorities for redressal.
• Receive suggestions from students periodically for improvement.

Functional Committee:

As per the instructions of UGC, AICTE and JNTUK, the Official Grievance Redressal Committee has been established in order to deal with individual complaints regarding students and to ensure amicable resolution of complaints within the prescribed period. The online complaints handling mechanism can receive and resolve complaints online. URL of the online complaints handling portal to ensure publicity/awareness of the establishment of the complaints handling mechanism. Teachers from all departments, members of this committee, meet regularly and provide solutions to students' problems related to female students. The committee invites employees to submit their suggestions to improve the work environment and solve problems, if any. Any specific issues related to sexual harassment/grievances are dealt with through professional advice, and parents are called and counseled in a confidential manner.

Students approach the committee to express their complaints regarding academic and non-academic issues. The committee redresses individual and class grievances and the grievances of common interest. Students are encouraged to use the suggestion box on campus to express their suggestions and complaints.

Mechanism:

The complaint management mechanism is carried out in 3 levels in the institution

• The departmental level grievances are attended by concerned class Coordinators, Counselors & Department Heads.
• The student coordinators & staff coordinators of grievance redressal committee act as facilitators to communicate and sort out the grievances at the department level.
• Unresolved grievances at the departmental level are referred to the Grievance Redressal Committee.

Grievance Redressal Protocol

• The affected student must submit a grievance hard copy to the respective head of the department.
• Head of the department will forward this grievance to the grievance redressal committee of the college
• The grievance redressal committee will arrange a date for grievance hearing and the same will be informed to the principal and affected student.
• The affected student should be present at the hearing.
• The principal of the college must ensure that the time interval between the grievance hard copy submission to the hearing should not exceed 15 days.
• If the affected student is not happy with the decision of the grievance redressal committee then the grievance should be send to official (appointed by UGC).
• The official should solve the grievance within 35 days of the appeal from the affected student.
• Copies of the decision of the official with his/her signature will be provided to both the affected student and the college.
• The official may take action against the complaint, if the complaint is found to be not true.
• Feedback to improve the redressal process from time to time.

Committee Members

Circular

Grievance Mechanism

Minutes of Meeting

Goverment Grievance GAZETTE

PEO

Student Club